Privacy Policy manak24

1. Introduction and Scope

This Privacy Policy is issued by manak24 ("we", "our platform") and applies to all individuals who use the manak24.org website, register an account, make deposits or withdrawals, contact customer support, or interact with any of the services we offer.

By registering an account on manak24 and using our platform, you agree that your personal information is collected and processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of the platform.

This policy should be read together with the manak24 Terms & Conditions for a complete picture of your rights and responsibilities as a user of our platform.

2. Personal Data We Collect

manak24 collects various types of personal data depending on the nature of your interaction with our platform. This data is grouped into several main categories:

2.1 Account Registration Information

When you register an account on manak24, we collect basic information required to verify your identity and manage your account, including your full name as it appears on official documents, identity card number (MyKad), email address, mobile phone number, date of birth, and your account password (stored in encrypted format — we never store passwords in plain text).

2.2 Identity Verification Information (KYC)

As part of the Know Your Customer (KYC) procedure required by the international licensing framework, we may request a copy of identity documents such as your MyKad or passport, proof of current residential address such as a utility bill or bank statement, and in certain cases, a selfie with your identity document for verification purposes.

These documents are stored securely and accessed only by our licensed compliance team solely for verification purposes.

2.3 Financial Transaction Data

To process your deposits and withdrawals, we record details related to the payment method used — such as Touch 'n Go eWallet, DuitNow, FPX or crypto (USDT, BTC, ETH) — transaction amounts, dates and times, and transaction reference numbers. This information is required for accounting records and to resolve any transaction disputes.

2.4 Usage and Technical Data

When you use our platform, we automatically collect technical data including your IP address, web browser type and version, device type and operating system, pages visited and duration of visits, technical error log data, and cookies and similar tracking technologies to improve the user experience.

3. Purpose of Data Use

manak24 uses your personal data only for legitimate and stated purposes. We do not process your data for unrelated purposes without first obtaining your consent.

• Verifying your identity during registration and when requested by our compliance team.
• Processing deposits and withdrawals and resolving transaction disputes.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Detecting and preventing fraud, money laundering (AML) and unauthorised access to your account.
• Fulfilling legal compliance obligations and international licensing requirements.
• Sending account-related information such as transaction confirmations, security notifications and terms updates.
• Improving platform services through usage data analysis that does not directly identify individuals.
• Providing bonuses and promotions to your account in accordance with applicable terms.

4. Sharing Data with Third Parties

manak24 does not disclose your personal information to outside parties except in the following stated circumstances:

4.1 Authorised Service Providers

We share necessary data with payment service providers that process your deposits and withdrawals, technology providers that maintain the platform infrastructure, and KYC and compliance service providers that assist with the identity verification process. All these parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

4.2 Legal Requirements

In certain situations, manak24 may be legally required to disclose player information to competent authorities, including law enforcement agencies, licensing regulatory bodies, or courts upon receipt of a valid order. We do not share data beyond what is required under such official instructions.

4.3 What We Do Not Do

manak24 does not sell players' personal data to any third party. We do not share your data with third-party advertising networks for targeted marketing purposes. We do not allow third parties to use your data for their own purposes without your consent.

5. Data Storage and Retention Period

Your personal data is stored on servers protected by strict physical and digital security controls. We use data encryption both in transit and at rest to ensure your information cannot be accessed by unauthorised parties.

In terms of retention period, we store your personal data for as long as necessary to fulfil the purposes stated in this policy, or for the period required by applicable laws and international licensing requirements. Financial transaction records are typically retained for a longer period for audit and AML compliance purposes.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise that data.

6. Your Rights as a Player

As the owner of your personal data, manak24 recognises and respects the following rights:

Right of Access

You have the right to request a copy of the personal data we hold about you. This request can be made via our live chat support or email.

Right of Rectification

If you find that any information we hold is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings on the platform.

Right of Erasure

Under certain circumstances, you may request that your personal data be deleted from our systems. Please note that this right is not absolute — we may need to retain certain data to fulfil legal obligations or licensing compliance requirements.

Right to Restrict Processing

You may request that processing of your data be temporarily suspended in certain situations, such as when you are disputing the accuracy of the data or objecting to processing on legitimate grounds.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time without having to provide justification. We will stop that activity immediately upon your request.

7. Cookies and Tracking Technologies

manak24 uses cookies and similar technologies to ensure the platform functions properly, improve the user experience and analyse usage patterns on an aggregate basis. Cookies are small data files stored by your web browser.

We use three main types of cookies: essential cookies required for core platform functions such as login authentication and session security, performance cookies that collect data on how players use the platform for improvement purposes, and functional cookies that store your preferences such as language and display settings.

You can manage cookie settings through your web browser options. However, disabling essential cookies may affect your ability to log in or use certain functions on our platform.

8. Data Security Measures

manak24 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Passwords are stored using a secure hashing algorithm — our staff cannot view your original password.
• Two-factor authentication (2FA) is available for an extra layer of security on your account.
• Continuous security monitoring to detect suspicious activity or breach attempts.
• Role-based access controls to ensure staff can only access data relevant to their duties.
• Regular security assessments and audits by our internal security team.

While we take all reasonable steps to protect your data, no system can be guaranteed completely secure. You also play a part in keeping your account safe by using a strong password and not sharing your login details with anyone.

9. Changes to This Privacy Policy

manak24 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service operations. Any changes made will take effect once the updated Privacy Policy is published on this website.

We will notify you of significant changes via in-platform notifications or through the email registered to your account. Your continued use of the manak24 platform after those changes take effect indicates your acceptance of the updated terms.

We encourage you to review this page periodically to stay informed about how we manage your personal information.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the manak24 support team is ready to assist.

You can reach us via 24/7 live chat available directly within the platform, or by email at:

[email protected]

Our support operates in Malay and English. All privacy-related requests will be handled in strict confidence and within a reasonable timeframe.